Frequent Question & Answer (FAQ)

FAQ

Frequently Asked Questions – World of Brand Sey

🛍️ Ordering & Shopping

1. How do I place an order?

Simply browse our curated collections, select your items, and proceed to checkout. You can pay via:

  • Credit/Debit Card (Visa, Mastercard)

PayPal

  • Bank Transfer (For Seychelles customers)

2. Do you offer international shipping?

Yes! We ship worldwide via DHL Express. Delivery times vary:

  • Seychelles: 2-3 business days (free for orders over SCR 1,500)

  • International: 5-7 business days (customs fees may apply)

3. Can I modify or cancel my order after placing it?

We process orders quickly, but if you contact us within 1 hour of ordering, we may be able to adjust it. Email support@worldofbrandsey.com ASAP with your order number.

📦 Shipping & Delivery

4. How much is shipping to Seychelles?

  • Free for orders over SCR 1,500

  • SCR 100 for orders below SCR 1,500

5. How can I track my order?

Once shipped, you’ll receive a tracking number via email. Use it on:

  • DHL’s website (international)

  • Our local courier’s portal (Seychelles orders)

6. What if my package is delayed?

While rare, delays can happen due to customs or weather. Contact us, and we’ll investigate immediately.

🔁 Returns & Refunds

7. What’s your return policy?

  • 14 days to return unworn, tagged items with original packaging.

  • Faulty items: We cover return shipping and offer a full refund or exchange.

8. How long do refunds take?

  • Credit card/PayPal: 5-7 business days

  • Bank transfer (Seychelles): 3-5 business days

9. Can I exchange an item?

Yes! Email returns@worldofbrandsey.com with your order number and preferred exchange item. If available, we’ll ship it immediately.

💳 Payments & Pricing

10. Are prices in SCR or USD?

Prices are displayed in SCR (Seychelles Rupees), but you can toggle to USD at checkout.

11. Is my payment secure?

Absolutely. We use SSL encryption and never store your card details.

12. Do you offer payment plans?

Yes! Seychelles customers can use Afriswap PayLater for 3-month installments (0% interest).

🌴 Seychelles-Specific Questions

13. Do you have a physical store?

We’re an online boutique with private styling appointments available in Victoria (Plaisance). Book via WhatsApp (+248 2837226).

14. Can I pick up my order locally?

Yes! Select “Pickup in Victoria” at checkout. We’ll notify you when ready (usually within 24 hours).

15. Do you stock Seychelles-made brands?

We proudly feature Seychellois designers like [Local Brand Name] in our “Island Edit” collection.

👗 Sizing & Styling

16. What if an item doesn’t fit?

We provide detailed size guides for every product. If it still doesn’t fit, returns are free for Seychelles customers.

17. Can you help me style an outfit?

Of course! WhatsApp us (+248 2837226) with:

  • The event (e.g., “Cashel Beach wedding”)

  • Your measurements

  • Style preferences (e.g., “boho but elegant”)
    We’ll send curated options within 2 hours.

🤝 Partnerships & Wholesale

18. Do you work with local influencers?

Yes! Email collab@worldofbrandsey.com with your media kit and audience insights.

19. Can I sell my brand through World of Brand Sey?

We’re selective but open. Submit your lookbook to brands@worldofbrandsey.com.

Still Have Questions?

We’re here 24/7 via:
📧 hello@worldofbrandsey.com
📞 +248 2837226 (Mon-Fri 9AM-5PM)

“No question is too small—ask us anything, from ‘Will this bag fit my laptop?’ to ‘Can I wear sequins to a beach BBQ?’” 🌺